Shipping Policy

Last Updated: August 14, 2026

We aim to process and deliver every order safely and efficiently. Please review the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed.

Personalized and custom-made jewellery may require additional processing time. The estimated processing time will be shown on the product page or communicated during the order process.

Orders are not processed or dispatched on weekends and public holidays.

2. Shipping Times

Once your order has been dispatched, estimated delivery times are:

• UK Orders: 2–5 business days

• International Orders: 5–15 business days

Delivery times are estimates and may vary due to customs, courier delays, public holidays, weather conditions, or other circumstances outside our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery destination, order size, and selected shipping method.

From time to time, promotional or free-shipping offers may be available and will be clearly stated on the website.

4. International Orders

International customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless explicitly stated at checkout.

Customs delays are outside our control and may extend the estimated delivery time.

5. Tracking

Where tracking is available, tracking information will be provided once the order has been dispatched.

Customers should use the tracking information to monitor delivery progress and ensure someone is available to receive the parcel when required.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for resending the order.

7. Delayed or Lost Packages

If your order has not arrived within the expected delivery timeframe, please allow a reasonable additional period for courier or customs delays.

For parcels confirmed as lost by the shipping carrier, we will review the situation and, where applicable, arrange a replacement or other appropriate resolution.

8. Damaged Packages

If your package arrives visibly damaged, please document the damage and contact us as soon as possible.

Where appropriate, photographic evidence of the packaging and damaged item may be requested to assist with the investigation and claim process.

9. Personalized and Custom Products

Personalized, engraved, made-to-order, or custom jewellery may require additional processing time.

Because these products are created specifically according to the customer's requirements, they may be subject to different cancellation and return conditions as described in our Returns Policy.

10. Delivery Restrictions

Certain products or delivery destinations may be subject to shipping restrictions.

If we are unable to ship an order to the selected destination, we will notify the customer and provide an appropriate resolution.

11. Delivery Responsibility

Once an order has been successfully delivered to the address provided at checkout, responsibility for the parcel passes to the customer.

Customers should ensure that their delivery information is accurate and that parcels can be safely received.

12. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.